Course

  • Personal Hygiene & Grooming Standard
  • Attributes of Service Personnel
  • Up selling

Personal Hygiene & Grooming Standard

In today’s competitive and modern business world, it is highly essential to adhere with professional appearance and grooming for the workplace.

Proper grooming and professional appearance are important to gain not just positive impression but also respect. First impressions matter and the way you look and carry yourself create impact on people you get along with in the work setting. Proper grooming and professional appearance is important to all irrespective of gender. Lack of these may lead to poor image and may interfere with your chance of getting good impression and positive feedbacks from your workmates and superiors.

If you have the desire to look your best at all times in social and professional settings join with us.


Attributes of Service Personnel

As a business owner, I have developed a keen sense of the attributes of people who are highly motivated as well as those qualities that lead to counterproductive behavior. Regardless of the industry, customer service is a key to the success of your business. It is a known fact that we all have experienced poor customer service at some level. Hence, the necessary knowledge and attributes should be instilled within the employees to maximize the profit level and to maintain the expected standards of your business.


Up selling

In restaurants and other similar settings, upselling is commonplace and an accepted form of business. Upselling is a sales technique whereby a seller induces the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale. While it usually involves marketing more profitable services or products, it can be simply exposing the customer to other options that were perhaps not considered. In practice, large businesses usually combine upselling and cross-selling to maximize profit. In doing so, an organization must ensure that its relationship with the client is not disrupted.